Privacy Policy

Effective Date:

Introduction

Welcome to Flexa Gifts (“Flexa Gifts”, “we”, “our”, atau “we”). Flexa Gifts (formerly known as PaysGift) is an online platform operated by PT Flexagift, providing digital gifting and e-voucher services that allow users to purchase, send, and redeem digital vouchers from our merchant partners.

We value your trust and are committed to protecting your personal data in accordance with Indonesia’s Personal Data Protection Law No. 27 of 2022 (“PDP Law”) and applicable regulations issued by the Ministry of Communication and Informatics (Kominfo).

By accessing or using our website, mobile application, or related services (collectively, the “Services”), you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described below.

Personal Data We Collect

We collect personal data directly from you and through your interactions with our Services. The types of data we may collect include:

1. Personal Identification Data
   • Full name
   • Email address
   • Mobile number or WhatsApp ID (for voucher delivery and notifications)
   • Date of birth (if voluntarily provided)
   • Shipping or billing address
2. Transaction & Payment Data
   • Voucher purchase history, transaction value, and redemption details
   • Payment method information (such as virtual account, QRIS, e-wallet, or credit/debit card; processed securely by third-party payment processors)
3. Technical & Usage Data
   • IP address, browser type, and device information
   • Access logs, website usage patterns, and cookies
   • Referral links and session duration
4. Communication Data
   • Messages or inquiries sent to our customer service team
   • Feedback, ratings, or reviews submitted through our platform

We do not store full credit or debit card details. All financial information is processed and stored by trusted payment partners that comply with industry-standard security measures.

How We Use Your Personal Data

We use your personal data only for legitimate business purposes permitted under the PDP Law, including to:

1. Provide and operate our Services, process orders, issue vouchers, and deliver them via email, WhatsApp, or SMS.
2. Verify and validate voucher transactions, ensure authenticity, prevent fraud, and handle redemption issues with our merchant partners.
3. Process payments, securely and maintain accurate financial records.
4. Communicate with you, send purchase confirmations, respond to support inquiries, and provide updates.
5. Improve our platform, analyze usage data to enhance functionality, user experience, and security.
6. Send marketing communications, with your explicit consent, we may send you promotional offers, news, and surveys. You can opt out at any time.
7. Comply with legal obligations, respond to lawful requests, audits, or regulatory requirements.

Sharing and Disclosure of Personal Data

We do not sell or rent your personal data. However, we may share it with third parties in the following limited circumstances:

1. Service Providers

   We engage third-party vendors (such as hosting providers, payment processors, and analytics services) to help operate our business. These parties are contractually required to protect your data and use it only for the purposes we specify.

2. Merchant & Voucher Partners

   To process and fulfill voucher purchases, we may share relevant order information (such as voucher ID, transaction date, and delivery status) with our merchant partners who provide or accept Flexa vouchers.

3. Business Transfers

   If Flexa Gifts is involved in a merger, acquisition, or asset transfer, your data may be transferred as part of that transaction. We will notify users before any material change in ownership or data use occurs.

4. Legal Obligations

   We may disclose your information if required by law or in good faith to protect our rights, property, or safety, or that of users and the public.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with applicable legal and accounting obligations.

Afterward, we will securely delete or anonymize your data. If you close your account, transactional data may still be retained for legal or audit purposes for up to [insert retention period, e.g., 5 years].

Data Security

We employ administrative, technical, and physical safeguards to protect your personal data from loss, misuse, unauthorized access, or disclosure.

These include encryption, secure servers, limited employee access, and regular system audits. However, no system is entirely secure, and we cannot guarantee absolute protection.

If a personal data breach occurs, we will notify affected users and Kominfo within 3x24 hours as required by the PDP Law.

Your Rights as a Data Subject

Under Indonesia’s PDP Law, you have the following rights regarding your personal data:

1. Right to Information - to be informed about how your data is processed.
2. Right to Access - to request a copy of your personal data held by us.
3. Right to Correction - to request rectification of inaccurate or incomplete data.
4. Right to Deletion - to request deletion of your data when no longer necessary.
5. Right to Withdraw Consent - to revoke your consent to processing activities.
6. Right to Object - to object to data processing for certain purposes.
7. Right to Data Portability - to receive your personal data in a structured, machine-readable format.
8. Right to File a Complaint - to lodge a complaint with Kominfo if you believe your data has been mishandled.

You can exercise these rights by contacting us at the email address listed below. We will respond within a reasonable time frame, not exceeding 30 calendar days.

Cookies and Tracking Technologies

Flexa Gifts uses cookies and similar technologies to improve our Services, analyze website traffic, and personalize content.

• Essential Cookies - required for basic site functionality and security.
• Analytics Cookies - help us understand usage patterns to enhance performance.
• Marketing Cookies - used (with your consent) to deliver relevant ads and promotions.

You may manage cookie preferences through your browser settings. Please note that disabling cookies may affect site performance.

International Data Transfers

Flexa Gifts may store or process personal data on servers located outside Indonesia. We will only transfer data internationally when:

• The destination country provides an adequate level of protection, or
• Appropriate safeguards (such as contractual data protection clauses) are in place.

Children’s Privacy

Our Services are not intended for individuals under the age of 18.
We do not knowingly collect personal data from minors. If we discover that a minor has provided data without parental consent, we will promptly delete such information and, if applicable, suspend the related account.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. If changes are material, we will notify users via email or prominent notice on our platform before they take effect.

Contact Information

If you have questions, requests, or complaints regarding this Privacy Policy or our data protection practices, please contact us at:

Data Protection Officer
Flexa Gifts (Flexagift)
Email: [email protected]
Phone:
Business Address: Jl. Arjuna Utara No.9B, RT.8/RW.1, Duri Kepa, Kec. Kb. Jeruk, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11510

Acknowledgment

By using our Services, you confirm that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein.