Terms and Conditions

Introduction

Welcome to Flexa Gifts (“we,” “our,” or “us”).
Flexa Gifts (formerly known as PaysGift) is a digital gifting platform operated by Flexagift that enables users to purchase, send, and redeem digital gift cards and e-vouchers from various merchants and brands.

By accessing or using our website, mobile application, or related services (collectively referred to as the “Services”), you agree to comply with and be bound by these Terms and Conditions (“Terms”). Please read them carefully before using our Services.

Definitions

• User: Any individual or entity using the Flexa Gifts platform or purchasing vouchers.
• Voucher / E-Voucher: A digital code or coupon purchased through Flexa Gifts that can be redeemed for goods or services from participating merchants.
• Merchant / Partner: Third-party brands or vendors that accept or provide vouchers distributed by Flexa Gifts.
• Platform: The website, application, and digital systems owned and operated by Flexa Gifts.

Use of Services

1. Users can purchase vouchers directly through the Flexa Gifts platform without registering for an account.
2. Users are responsible for ensuring that all information provided (e.g., recipient name, contact details, email) is accurate and complete.
3. Flexa Gifts reserves the right to reject or cancel any order in cases of error, suspected fraud, or violation of these Terms.
4. The Services are intended for personal and non-commercial use only.

Voucher Terms

1. All vouchers are valid for 30 (thirty) calendar days from the date of purchase unless otherwise specified.
2. Once purchased, vouchers cannot be refunded, exchanged, or cancelled under any circumstances.
3. Vouchers cannot be combined with other promotions, discounts, or campaigns, unless explicitly allowed by the merchant.
4. Lost, stolen, or expired vouchers will not be reissued or refunded.
5. Each voucher is subject to the individual terms and conditions of the respective merchant.
6. Flexa Gifts is not responsible for merchant-side issues, including product quality, stock availability, or service refusal.

Payments

1. Payments are processed via our authorized payment gateway, supporting multiple payment methods (e.g., QRIS, virtual accounts, e-wallets, debit/credit cards).
2. All prices are displayed in Indonesian Rupiah (IDR) and include applicable taxes unless stated otherwise.
3. Flexa Gifts is not responsible for payment delays, transaction errors, or failures caused by third-party payment providers.
4. By completing a purchase, the user confirms acceptance of the transaction and these Terms.

Intellectual Property

All intellectual property rights related to the Flexa Gifts platform—including logos, trademarks, designs, text, and software—are the property of Flexa Gifts or its licensors.
Users are prohibited from copying, modifying, reproducing, or distributing any part of the Platform without prior written permission from Flexa Gifts.

User Obligations and Prohibited Activities

Users agree not to:

• Engage in fraudulent, misleading, or abusive activities;
• Resell or redistribute vouchers without authorization;
• Attempt to gain unauthorized access to the Platform or interfere with its operation;
• Use the Services for illegal or harmful purposes;
• Upload malicious software or content that may compromise security.

Limitation of Liability

1. Flexa Gifts acts as both a platform provider and, in certain cases, a seller of vouchers.
2. Flexa Gifts shall not be held liable for any issues arising from voucher redemption at partner merchants.
3. Flexa Gifts is not responsible for losses resulting from user negligence, incorrect information, or expired vouchers.
4. To the maximum extent permitted by law, Flexa Gifts’ total liability shall not exceed the purchase value of the affected voucher.

Governing Law and Dispute Resolution

These Terms and Conditions are governed by and interpreted in accordance with the laws of the Republic of Indonesia.
Any disputes shall first be resolved amicably. If unresolved, the dispute shall be submitted to the jurisdiction of the District Court of South Jakarta (Pengadilan Negeri Jakarta Selatan).

Amendments

Flexa Gifts may modify these Terms at any time. Updated versions will be published on our website or platform with the new effective date.
Continued use of our Services after any changes constitutes acceptance of the revised Terms.

Contact Information

For questions, feedback, or complaints regarding these Terms and Conditions, please contact us:

Flexa Gifts (Flexagift)
Email: [email protected]
Phone:
Business Address: Jl. Arjuna Utara No.9B, RT.8/RW.1, Duri Kepa, Kec. Kb. Jeruk, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11510